Find answers to the most common questions about using Munara.

Account & Registration

How do I create an account?

Download the Munara app or visit our website
Click "Sign Up"
Enter your email or use Google OAuth
Create a password
Verify your email

Can I use Munara without an account?

No, you need an account to donate or claim items. This helps us maintain community trust and track your impact.

I forgot my password. What do I do?

Click "Forgot Password" on the login page. Enter your email and we'll send reset instructions.

How do I delete my account?

Go to Settings > Account > Delete Account. Note: This removes your profile but your donations history remains for impact tracking.

Donating Items

What items can I donate?

Most usable items are welcome:

Furniture (in good condition)
Electronics (working)
Clothing and accessories
Books and media
Kitchen items
Sports equipment
And more!

What items can't I donate?

We cannot accept:

Broken items that aren't repairable
Hazardous materials (paint, chemicals)
Items with mold or severe damage
Stolen or counterfeit goods
Medical equipment

Is there a minimum value for donations?

No, all donations are free. We believe everything has value to someone.

Can I donate large items like furniture?

Yes! Many donors offer furniture. Include dimensions and photos showing size.

How many items can I list?

As many as you like. There is no limit.

How long will it take to find a taker?

Varies by item and location. Popular items (furniture, electronics) often find homes within days.

Claiming Items

How do I claim an item?

Find an item you want
Click "I Want This"
Wait for donor confirmation
Coordinate pickup
Confirm receipt in app

Is there a limit to how many items I can claim?

No, but be reasonable. Claim only items you genuinely intend to pick up.

What if the item doesn't match the photos?

You are not obligated to accept. Inspect before taking and communicate any issues.

Can I negotiate the price?

All donations on Munara are free. If a donor asks for payment, report them.

Pickup & Delivery

Who is responsible for pickup?

Usually the recipient. Some donors offer delivery within their area.

Can I use Munara for delivery services?

No, we don't provide delivery services. Pickup is arranged between users.

What if I can't pick up an item?

Communicate with the donor as soon as possible. Most are understanding.

What happens if I don't pick up on time?

Communicate delays immediately. Repeated no-shows may affect your account standing.

Safety & Trust

Is Munara safe?

We take safety seriously:

User verification systems
Review and rating system
SafeSwap meeting zones
24/7 support
Cooperation with authorities

How do I know I can trust users?

Our rating and review system helps. Also:

Read reviews before interacting
Use SafeSwap locations when possible
Trust your instincts
Report suspicious behavior

What if someone makes me uncomfortable?

You can:

Block them
Report to our support team
Decline the transaction
Never feel obligated to continue

Are there safe meeting locations?

Yes! We have SafeSwap zones:

Selected police stations
Shopping centers
Community hubs

Payments & Fees

Does Munara charge fees?

No, using Munara is completely free for both donors and claimers.

Can I pay for delivery or special services?

This is between you and the donor. We don't facilitate payments.

What about tips or thank-you payments?

Optional and between users. We don't facilitate these transactions.

Impact & Environment

How is my environmental impact calculated?

We use lifecycle assessment methodology:

CO2 prevented from manufacturing
Resources saved from not producing new
Transport emissions calculated
Landfill space saved

Where can I see my impact?

In the app: Profile > My Impact

Is my impact data private?

Yes, your impact is private unless you choose to share it.

Troubleshooting

An item I wanted is no longer available

The donor likely marked it as unavailable. Browse for similar items.

I'm not receiving messages

Check:

Notification settings
Spam folder
Your internet connection

The app is crashing

Try:

Updating the app
Restarting your device
Clearing app cache

I can't upload photos