Find answers to the most common questions about using Munara.

Account & Registration

How do I create an account?

Download the Munara app or visit our website
Click "Sign Up"
Enter your email or use Google OAuth
Create a password
Verify your email

Can I use Munara without an account?

No, you need an account to donate or claim items. This helps us maintain community trust and track your impact.

I forgot my password. What do I do?

Click "Forgot Password" on the login page. Enter your email and we'll send reset instructions.

How do I delete my account?

Go to Settings > Account > Delete Account. Note: This removes your profile but your donations history remains for impact tracking.

Donating Items

What items can I donate?

Most usable items are welcome:

Furniture (in good condition)
Electronics (working)
Clothing and accessories
Books and media
Kitchen items
Sports equipment
And more!

What items can't I donate?

We cannot accept:

Broken items that aren't repairable
Hazardous materials (paint, chemicals)
Items with mold or severe damage
Stolen or counterfeit goods
Medical equipment

Is there a minimum value for donations?

Items are offered without a sale. Posting an item or a request and using Food do not require member verification; claiming an item does. Any current fee and its terms are shown before checkout.

Can I donate large items like furniture?

Yes! Many donors offer furniture. Include dimensions and photos showing size.

How many items can I list?

As many as you like. There is no limit.

How long will it take to find a taker?

Varies by item and location. Popular items (furniture, electronics) often find homes within days.

Claiming Items

How do I claim an item?

Find an item you want
Click "I Want This"
Wait for donor confirmation
Coordinate pickup
Confirm receipt in app

Is there a limit to how many items I can claim?

No, but be reasonable. Claim only items you genuinely intend to pick up.

What if the item doesn't match the photos?

You are not obligated to accept. Inspect before taking and communicate any issues.

Can I negotiate the price?

Items on Munara are offered without a sale. If someone asks you to pay for an item, use the in-app report option.

Pickup & Delivery

Who is responsible for pickup?

Usually the recipient. Some donors offer delivery within their area.

Can I use Munara for delivery services?

No, we don't provide delivery services. Pickup is arranged between users.

What if I can't pick up an item?

Communicate with the donor as soon as possible. Most are understanding.

What happens if I don't pick up on time?

Communicate delays immediately. Repeated no-shows may affect your account standing.

Safety & Trust

Is Munara safe?

Munara provides community guidelines, an in-app reporting option, moderation, and safer pickup recommendations. These measures cannot guarantee an exchange will be safe.

How do I know I can trust users?

Review the listing carefully, agree on clear pickup arrangements, choose a public place when appropriate, and tell someone about your plans. Report suspicious behaviour in the app.

What if someone makes me uncomfortable?

You can stop communicating, decline the exchange, and report the concern using the in-app report option. You do not have to continue an exchange that makes you uncomfortable.

Are there safe meeting locations?

Munara does not publish a dedicated network of meeting locations. Consider a public place that feels appropriate for both participants, and tell someone where you are going.

Payments & Fees

Does Munara charge fees?

Posting an item or a request and using Food do not require member verification. Claiming an item requires an active member verification period. The current fee, duration and renewal terms are shown before checkout. Verification is a one-time payment with no automatic renewal; a renewal extends any remaining active period.

Can I pay for delivery or special services?

This is between you and the donor. We don't facilitate payments.

What about tips or thank-you payments?

Optional and between users. We don't facilitate these transactions.

Impact & Environment

How is my environmental impact calculated?

Munara does not currently publish a platform-specific impact calculation. Reuse can help keep useful items in circulation, but individual environmental savings depend on the item and what would otherwise have happened.

Where can I see my impact?

Platform-specific impact figures are not currently available.

Is my impact data private?

There are no platform-specific impact figures available to view or share at this time.

Troubleshooting

An item I wanted is no longer available

The donor likely marked it as unavailable. Browse for similar items.

I'm not receiving messages

Check:

Notification settings
Spam folder
Your internet connection

The app is crashing

Try:

Updating the app
Restarting your device
Clearing app cache

I can't upload photos

Check that the image is JPEG, PNG or WebP and no larger than 5 MB, then check your internet connection.

Reporting a Concern

Use the in-app report option on the relevant listing or interaction. If you are in immediate danger in Portugal, call 112.

Still Have Questions?

Use the in-app report option for a listing or interaction that needs review.